Raising a Ticket
Help
Description
- Go to the bottom of the Help & Support page.
- Click the Raise a ticket with GGUS button to go to the GGUS helpdesk landing page.
- Click the EGI Check-in button, and sign in with your institution's login portal or another of your choice. Upon logging in, you will be redirected to your GGUS user dashboard.
- Click the green + button in the bottom-left corner of the screen (if this is your first time raising a ticket, you can also click the Create your first ticket button). This will take you to the ticket form.
- Fill in the provided fields and once done, click Create.
Ticket Guidelines
- To ensure we receive a notfication of your ticket, please set the ticket's SITES field to PITHIA-ESC.
- If there is a problem with a metadata registration, please provide the name. If appropriate, also consider providing any error messages, screenshots or files that may be relevant.