Raising a Ticket

Help

Description

  1. Go to the bottom of the Help & Support page.
  2. Click the Raise a ticket with GGUS button to go to the GGUS helpdesk landing page.
  3. Click the EGI Check-in button, and sign in with your institution's login portal or another of your choice. Upon logging in, you will be redirected to your GGUS user dashboard.
  4. Click the green + button in the bottom-left corner of the screen (if this is your first time raising a ticket, you can also click the Create your first ticket button). This will take you to the ticket form.
  5. Fill in the provided fields and once done, click Create.

Ticket Guidelines

  • Tickets are manually re-assigned to our support unit by the Ticket Process Managers (TPM) in GGUS. To ensure that we will receive a notification of your ticket, please:
    • Include a line in the ticket's description to request the re-assignment of the ticket to the PITHIA e-Science Centre support unit, which will help the TPM with re-assigning the ticket to us later.
    • Set the ticket Group to TPM.
  • If there is a problem with a metadata registration, please provide the name. If appropriate, also consider providing any error messages, screenshots or files that may be relevant.