Help & Support

Help

We currently have a limited number of help and information articles available in the e-Science Centre. For personal support with any problems or queries, raise a ticket below with our support team.

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GGUS Helpdesk

You can raise a ticket with us via the GGUS helpdesk service. To use GGUS, you will need to sign up/log in with an EGI Check-in account, which GGUS will ask for before you can start creating your ticket.

If this is your first time raising a ticket, please refer to this guide.

Ticket Guidelines

  • Tickets are manually re-assigned to our support unit by the Ticket Process Managers (TPM) in GGUS. To ensure that we will receive a notification of your ticket, please:
    • Include a line in the ticket's description to request the re-assignment of the ticket to the PITHIA e-Science Centre support unit, which will help the TPM with re-assigning the ticket to us later.
    • Set the ticket Group to TPM.
  • If there is a problem with a metadata registration, please provide the name. If appropriate, also consider providing any error messages, screenshots or files that may be relevant.
Raise a ticket with GGUS