Help & Support

Help

We currently have a limited number of help and information articles available in the e-Science Centre. For personal support with any problems or queries, raise a ticket below with our support team.

See all help topics

Contact Support

Raise a Ticket

You can raise a ticket via the external GGUS helpdesk service. To use GGUS, you will need to sign up/log in with an EGI Check-in account, which GGUS will ask for before starting your ticket.

Before Submitting Your Ticket

Assign your ticket to the PITHIA e-Science Centre support unit (SU) to ensure it reaches us.

If appropriate, also consider attaching screenshots and/or files to help us better understand the ticket. The guide below details how to attach files and assign an SU.

GGUS Ticket Form Guide

From the ticket form:

  1. Open the Assign to support unit dropdown menu in the bottom-right of the ticket form.
  2. Select "PITHIA e-Science Centre" (under the "PITHIA Community" group) within the menu.

The ticket form:
A screenshot of the GGUS ticket form with two red boxes highlighting key sections of the form. The first red box, labelled '1', highlights the 'Assign to support unit' field. The second red box, labelled '2', highlights the file input fields.
Assigning a support unit:
A cropped screenshot of the GGUS ticket form showing the 'PITHIA e-Science Centre' support unit option highlighted within the dropdown menu for the 'Assign to support unit' field.
Attaching files:
A cropped screenshot of the GGUS ticket form showing the file upload fields. A cropped screenshot of the GGUS ticket form showing the file upload fields.
Raise a ticket with GGUS